- NEXONE is a 12-month warranty for the device from the date of purchase
- When is the scope of warranty services excluded from NEXONE?
- Additional information on the operation of NEXONE heaters
Warranty on NEXONE heating device valid for 12 months from the date of purchase.
NEXONE is a 12-month warranty for the device from the date of purchase
To confirm that your product is still under warranty, please keep the appropriate proof of purchase.
After the product is replaced, the remainder of the original warranty period or the 60-day warranty period from the date of replacement, whichever is longer, must be used.
When is NEXONE exclusion of warranty services?
Exclusion of the scope of warranty services when purchased NEXONE device may occur as a result of the following situations:
- damage to the equipment caused by wear and tear as a result of normal use,
- human-induced physical damage (such as scratches, dents, and damage to appearance)
- damage or malfunction of the device caused by improper use, improper disposal, etc.
- damage or malfunction of the device caused by the use of incompatible products,
- damage or malfunction resulting from not using the device in the manner described in this manual,
- user or technical service not authorized by the manufacturer to attempt disassembly, modification and damage or malfunction caused by repair,
- damage or malfunction caused by wear, earthquake, other natural disasters or the use of inappropriate voltage,
- the machine has exceeded its warranty service time.
Additional information on the operation of NEXONE heaters
- A step-by-step instruction on how to heat sticks in the NEXONE device
- How to safely use the NEXONE heater?
- Useful tips when using NEXONE warmers
- How many times will you heat the stick with a fully charged NEXONE heater?
- What is the operation of the NEXONE heating device?
- Description of the Heat-Not-Burn technology used in NEXONE heaters?
- How to properly clean the NEXONE heating chamber?
- NEXONE heating devices are safe electronic devices
- Description of the process of heating sticks in the NEXONE device
- What modern technologies are used in NEXONE heaters?